Juno started out as one of the first free e-mail
services. At the time, Juno was the only free e-mail service that
offered dial-up access. Recently, Juno began offering paid Internet
access, followed by free service.
Juno is meant to be easy for Net Newbies to use and setup. The
main program has three big file folder-like tabs on top: Read,
Write, and Web. Users simply click on the tab to use e-mail or
the web. They attempt to make web content easy for new users by
integrating content on the first screen users see after clicking
"Web". Juno also offers free webspace in cooperation
with Homestead, which is an excellent service for webspace newbies.
I found Juno's setup to be extremely easy, though time-consuming.
The step-by-step instructions make it easy for users to install,
and get on the Internet. Juno responds to incorrect or missing
form entries by circling the errant field, and showing a colored
help bubble with more complete instructions. Technical support
is available, though it costs $1.95 per minute.
For users who know their way around installing software, Juno
is probably not for them. The free version of Juno offers fewer
access numbers than most of the other services, so you're less
likely to find a local number. In addition, the ad banner that
is always on top of your other applications is much larger than
any of the other free services.
Also important to note is that Juno requires an extaordinary
amount of personal information in order to setup your account.
They require you to disclose your birthdate, the birthdates of
each of your children, your income, occupation, education level,
a detailed list of items you own or plan to purchase, and more.
I've provided less information when applying for a loan.
Juno also offers a paid Internet service for $9.99 per month.
Included with that fee, you get more dial-up numbers, free technical
support, and "fewer" ads. From the description they
give, it doesn't seem like it's worth the cost, especially since
they'll still show ads on your screen.
Unless you're very new to the Internet or computers in general,
and you don't mind giving out the personal information they require,
look elsewhere. There are better choices.